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MailClark connects shared email and social media accounts to Slack.
MailClark connects shared email and social media accounts to Slack.
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MailClark lets us receive and reply emails and other messages from Slack in an intuitive, simple way.
This helps prevent missed messages from people looking to reach out to DEF (for example, the email contact from our website connects into the lt-email-contact channel so that we never miss a question or someone reaching out).
The ability to collaborate and comment on messages as a team is valuable also, as is the ability to assign messages to team members or coordinate with other emails and messages at the same time increases transparency across the team while ensuring the right information gets to the right people.
The only limitation of the tool is that you can only connect one source to any given channel (e.g. you can't receive email from two different accounts in the same channel, or from an email account and a social media connection in the same channel). This just forces the creation of more channels dedicated to certain platforms, but is largely transparent. Additional information can be found in the MailClark Help Center.
We have free use of the paid plan as a Nonprofit. In order to receive this benefit, we were asked to display MailClark as a supporter on our website.
The rest of this page explores MailClark features and capabilities.
The rest of this page explores MailClark features and capabilities.
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Gmail
Gmail
We use this with shared emails (such as hello@def.org and other team accounts) to ensure visibility across the team so that nothing goes missed. The primary channel is lt-email-contact.
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Facebook Page
Facebook Page
This connection is enabled in the lt-communications channel at present, tying to the DEF Facebook page, if anyone reaches out with a message.
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Twitter
Twitter
We are not currently using this as a tool for Twitter, though the capability is there if we decided to make it a team effort (which might be valuable for greater engagement).
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Live Chat
Live Chat
We are not currently using a plug-in for Live Chat (such as Messenger), but have the option to integrate it using Wix on our website if we so choose.
Looking for more tips and tricks? Check out the MailClark videos and links below.
Looking for more tips and tricks? Check out the MailClark videos and links below.
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